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Diane’s lockdown learning worthy of the big screen

A Barrow mum who was struggling to find work during the pandemic has used her spare time during lockdown to complete qualifications and find new work, with the support of a leading north west training company.

Diane Thompson, from Ormsgill, used the extra time during lockdown to use PHX Training’s remote learning classes to achieve qualifications in functional skills and a Level 2 Customer Service award, setting her up for a starring role in her new job.

As a result of completing the online learning through computer courses and video calls, Diane has now secured new work at the local Vue Cinema which reopened in May.

The course allowed Diane to develop her skills communicating with customers, handling problems and studying the key principles of quality customer service.


Diane said: “It was easy to access the online learning and gave me the flexibility to work when it suited me. This was good as I was home schooling and needed to share the computer.

“I am excited to be starting work again and using my new understanding of customer service to help me in my role. I believe that through working with staff at PHX Training, my confidence has grown and I have been able to add new qualifications to my CV, which has certainly helped me in getting back to work.”

PHX Training, which has a centre on Rawlinson Street, offers a range of in person qualifications in addition to online learning which can be done at a time which works for the learner.

PHX Training has training centres throughout Lancashire and Cumbria at Barrow, Carlisle, Workington, Morecambe, Preston and Blackpool, to help people complete training courses and apprenticeships to help people back into work.

PHX Training delivers government-backed initiatives including adult skills – Maths, English and vocational courses, NEET (not in education, employment or training), employability contracts and apprenticeships.

To enquire about current skills training or about starting training to become a work coach, contact PHX Training, call 01228 810 960.

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