The franchise owner of a Scunthorpe flooring and beds retailer is citing a ‘family feel’ and placing customer service at the heart of the business, for the store’s continuing success.
Paul Beaumont, who has run United Carpets & Beds on Snowdonia Avenue since 2012, recently hired his daughter Layla Dunn as branch manager bringing his internal staff up to five members.
With experience of running three other branches within the franchise since 2004, Paul commented: “I’ve been in the United Carpets & Beds family for 13 years so I know that the success of the store is dependent on the team within. Bringing Layla into the Scunthorpe team was always on the cards; she’s worked extensively in customer service roles and has always had an interest in what I’m doing at the store, so when the opportunity arose, we jumped at it. She is as keen as I am to make the branch a huge success.”
United Carpets & Beds Scunthorpe has previously won accolades including Franchise Store of the Year 2014 and Franchise Bed Store of the Year 2016, under Paul’s ownership, out of 50 franchised branches nationwide.
He said: “We’re in one of our busiest times of the year with Christmas around the corner; everyone feels the need to fix the house up for the festive period and with our team fitting up until Christmas Eve, we can ensure no one’s left without new flooring for Christmas; or indeed beds!
“Much of our business is from repeat customers as they’ve been impressed with the products and service received. We’ve seen people through house moves and renovations as well as working with local housing associations and hotels; we’ve got big-brand assurance but with family feeling and customer service at the core of what we do.”