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From Intern to Manager in A Year, How Monika Szabova Is Helping to Shape the World of Flexible Work into A Better Place for All

Monika Szabova, Impact Manager

One of the UK’s leading hospitality recruitment agencies, Arc, has promoted one of its homegrown talents to the role of Impact Manager after just 12 months since their internship began. The move cements the company’s dedication to its vision: to shape the world of flexible work into a better place for all.

Monika Szabova first came to the UK from Slovakia at 18 years old to study Events Management, the first in her family to attend and graduate university. With a master’s degree in MSc Environmental Practice and a passion for the environment, Monika began her career at Arc as a Sustainability Intern, exceeding all expectations and leading to her appointment as an Environment & Social Impact Officer, the first role of its kind in the company.

In just twelve months, Monika has made exceptional progress, from measuring and reporting on Arc’s carbon footprint, delivering the first Diversity & Inclusion Report, and creating the Arc Academy: a 4-week hospitality employability programme that aims to help those facing barriers to employment. Speaking of her promotion, Monika said:

“I appreciate Arc recognising my contributions and seeing the positive impact I create for the company; I’ll be forever grateful that they took a chance on me. My job is very rewarding, thanks to the positive impact I create and that’s a prize in itself, but I also feel very proud to be the first ever manager in my family. It is amazing how far you can go if you keep believing in your vision.”


Arc aims to be a force of positive change in the recruitment industry, with an Impact Strategy that focuses on three of the biggest issues currently threatening the hospitality industry: Social Inequalities, Barriers to Employment, and the Climate Crisis.

As a recognised Living Wage Foundation Service Provider, Arc pays all its full-time employees the Living Wage or above and by 2025, the company aims for 75% of its temporary team member shifts to be paid at the real Living Wage rate. This June, however, 60% of temporary team member shifts were paid at the real Living Wage rate as a growing number of clients join the movement toward fairer pay.

In her new role as Impact Manager, Monika aims to achieve B-Corp accreditation for Arc and launch an industry-wide initiative with receptive clients on making the hospitality industry a fairer place to work in.