Pacifica Group has strengthened its senior management team with the appointment of experienced Chief Financial Officer, Michael Norden.
His appointment enables long-standing Chief Financial Officer, Scott Pallister, who has been with Pacifica Group since 2003, to become Chief Operating Officer.
Michael has extensive experience of working with fast-growing businesses operating in both commercial and consumer markets.
Throughout his career to date, Michael has been involved with a number of significant national businesses located in the North East including Hays Travel and Parkdean Holidays. He has also played a key role in the development of Private Equity and Venture Capital-backed businesses.
As Chief Financial Officer at Pacifica Group, Michael will support the organisation’s continued expansion in the UK home services sector. The Group worked in close partnership with Paul Card Recruitment to secure Michael’s appointment.
Pacifica Group comprises of Pacifica Home Services, Pacifica Appliance Services and UK Warranty. Its flagship brands, 0800 Repair Gas and 0800 Repair, form part of Pacifica Home Services and Pacifica Appliance Services, respectively.
Through its Appliance Services and Home Services Divisions, the group, which directly employs over 500 colleagues including more than 250 field-based engineers and technicians, undertakes repairs of a range of appliances from washing machines and dishwashers, to televisions and mobile phones across the UK.
Working closely with manufacturers such Electrolux, Sony, Hisense and LG along with major retailers, such as Argos and Shop Direct, and insurance providers, Pacifica completes in excess of 4,500 repairs each week and recently broke the three million repairs milestone.
Pacifica Home Services delivers specialist domestic energy services for heating, plumbing, renewables and insulation. Undertaking around 15,000 services and repairs each year, Pacifica Home Services also, annually, completes 10,000 heating installations and 10,000 insulation installations working in the utility, new build and social housing markets.
Within the division is renewable energy systems specialist, Oakes Energy Services Ltd, which provides solutions, such as air and ground source heating, solar PV and mine water heat extraction to the domestic and commercial property markets.
Kevin Brown, CEO of Pacifica Group, said: “Michael’s pedigree of working with large businesses as well as expanding, agile enterprises makes him the ideal candidate to join Pacifica Group as we continue on a path of expansion and growth. His experience of operating in fast-paced environments for high quality organisations will be of real benefit to our future operations.”
Michael Norden said: “I am joining Pacifica Group at an exciting time in the organisation’s development. I am looking forward to being part of a dynamic and entrepreneurial team that has built a successful business on the delivery of very high levels of customer service, industry expertise and strong, effective relationships with its respected customer base.”
Paul Card, Managing Director of Paul Card Recruitment, which specialises in accountancy and finance appointments, said: “We are very pleased to have supported Pacifica Group with this important strategic appointment. Michael is an ideal fit for the Group with extensive expertise that has come from working within some very energetic and fast-moving businesses.”