Insurance specialist John Garrard has launched Wrapper Insure, a niche personal lines broker operating on a fully online, self-service, digital-only basis.
Focusing on leisure and lifestyle products, Wrapper will mark a complete step away from the traditional call centre approach to personal lines insurance, using sophisticated technology to give today’s customer complete control, with a self-service portal, AI chatbot and a policyholder app all provided by Ignite Insurance Systems, a fast-growing Insurtech providing policy management systems. Market-leading software and data enrichment will deliver cutting edge back office automation and fast data validation to deliver an experience that is completely streamlined and secure for the customer.
Founder and Ex-Fish Insurance MD John Garrard has over twenty years’ experience in the insurance industry, having started his career at motorcycle insurance specialist, Carole Nash. A passionate advocate of industry digitalisation, he has invested in market-leading policy administration and data intelligence software to launch Wrapper, which will initially offer motorhome policies and expand its offering in Q2 to include touring caravan, gap and micromobility insurance products.
He says: “These leisure markets have traditionally been technologically underserved by the insurance profession and are crying out for a more modern approach that reflects and serves the digital age. We will leverage enhanced data and market knowledge in order to provide the best possible products for our customers, with a streamlined customer journey and a 24/7 self-service app which puts the control in the hands of our customers.
“Customers today expect efficiency, convenience and control, which Wrapper will provide through its easy-to-use online system. Combining genuine expertise with an adventurous, forward-looking approach to technology fills a significant gap in personal lines e-trading: this is superior tech with a real focus on customer experience.”
Toby MacLachlan, MD at Ignite Systems added: “It’s been great to work with John to create Wrapper. With no restrictive legacy system, we can be truly adventurous in what we develop together, with a constant focus on creating a slick, efficient customer journey, market-leading data enrichment and integrated state of the art AI processes that allow Wrapper to offer competitive prices to their customers.”