Key IVR and Voyager Networks will be working together to offer clients tailored and secure technology systems that help improve their operations.
Voyager Networks deliver high quality solutions and services which are based around three different interrelated technologies including Enterprise Networks, Collaborative Communications and Security. Their innovative approach to focus on improving their clients’ current operations, rather than replace existing systems and services, is what allows them to stand out in the market.
Key IVR have over 10 years of experience providing secure cloud payment solutions to organisations and contact centres across the globe, protecting hundreds of businesses and their customers. With a diverse portfolio of solutions that allow organisations to process payments over the phone, using an automated IVR, on the web, via SMS or on a mobile app, Key IVR have something to suit a number of business needs.
Peter Howells, Business Development Director at Voyager Networks, comments:
“We are seeing an increasing demand for safe, secure and cost-effective payment systems from our clients. After a detailed review of the market we selected Key IVR as our partner of choice because of the quality and range of its software solutions coupled with an excellent approach to customer service. Adding Key IVR to our portfolio complements our collaboration and contact centre solutions and enables us to extend our capabilities to our clients”.
Key IVR and Voyager Networks intend to broaden their client base by offering secure payments across a variety of sectors. The partnership has already brought forward the opportunity to implement an Agent Assisted Solution into a high-profile household organisation in the UK. This service will allow contact centre agents to take payments over the phone in a secure manner, de-scoping the entire office and network environment to ensure sensitive payment data never reaches their systems.
Abi Richardson, Partner Relationship Manager at Key IVR, said:
“The evolution of malicious cyberattacks and the risk of data breaches is playing a prominent role in today’s technology. It’s vital that organisations are securing their operations to process, store and transmit payments in a safe and secure manner, avoiding any permanent damage to their reputation. Voyager Networks have been a fantastic addition to our growing partner base, offering up a technical expertise on a wide range of services, including payment security. We intend to work together to continue our mission of making payments safer, secure and convenient for end users”.