Home Articles & Features What are zero hours contracts? And how do they work?

What are zero hours contracts? And how do they work?

Alan Price comments on Zero hour contracts  

Alan Price, HR Director at Peninsula said: “Sports Direct has just announced it will offer directly employed casual retail staff at least 12 guaranteed hours a week, instead of zero-hour contracts.”

“Employees will also be paid above the minimum wage, after a newspaper investigation last year found that the firm paid effective hourly rates of £6.50, below the statutory rate of £6.70.”

“Zero hour contracts are similar to normal contracts as they are both an agreement between two parties to perform work in exchange for remuneration, but the zero hour contracts are distinguished as they do not specify a minimum number of contracted hours.”


“The main characteristics of a zero hours contract are that the worker is available for when the employer when they need them, they do not have to offer them any hours at all, but at the same time they are not required to accept any hours that the employer offers. This allows both the employer and worker to benefit from the convenient and flexible nature of the agreement. For instance, the individual can have a flexible working pattern and can fit work around other responsibilities, while the employer is not obliged to offer a certain amount of hours when work is scarce but can do in order to meet demand during busy periods. Zero hours contracts can be very appealing to employers as they can be excellent to cover unexpected events, such as temporary staff shortages during heavy demand.”

“It was quite a common occurrence to see an exclusivity clause in a zero hours contract, which stipulated that the worker was not permitted to obtain more work for another employee, or to look for more work with another employer without first getting the permission of their existing employer.”

“Back in May 2015, these exclusivity clauses were made banned and employers could no longer put them into operation. In order to allow workers to enforce their new rights, a new tribunal claim was created, which came into effect on Monday 11th January 2016.”

“This meant that zero hours employees can claim unfair dismissal if they are dismissed for taking on more work with a different employer, or for doing so without the existing employer’s permission. People working on zero hours contracts who are not employees can make a claim for detriment at employment tribunal if they are subjected to detrimental treatment because they have looked for more work.”

“This claim can be made from day one of employment (i.e. the usual 2 year qualifying service does not apply).”

“Employers should be aware that they should not treat workers on zero hours contracts any less favourably, as they have the same employment rights as other workers on part-time or full-time contracts, for example, all workers have the right to receive at least the National Minimum Wage and the right to annual leave. Further to that, employers should not subject workers to detriment and treat them less favourably because they have rejected work or rarely accept it. If the employer follows through with a disciplinary procedure for the above reason, then that might suggest that that the employer is treating them as an employee and it is important to note that employees have additional employment rights compared to workers, e.g. the right to statutory notice.”