There’s a business in the commercial cleaning world that’s creating quite a stir in West Yorkshire, and despite Nova Services being in its infancy, the firm shows no sign of staling and continues to win business amongst various sectors, from hospitality to schools.
Owned and managed by a Brazilian-born husband and wife team, Mara and Fabio Alves, their take on business is simple – they intend to revolutionise the relationship between the customer and the service provider, through a bond built on trust.
In fact Mara explains that if she feels she cannot deliver on a job, she will not take it on. How refreshing!
In a sector awash with empty promises, the optimistic Nova sets out to do business differently – with integrity and honour. And whilst Nova isn’t the cheapest in the industry, they are not the dearest either. But it is through their innovative and transparent thinking that they can furnish their clients in finite detail with the status of any cleaning in progress through live spreadsheets.
This honest and bold approach is just what the sector has been crying out for, as stated by some of their recent clients.
“Nova knows what they’re doing which means I can trust them 100%. They give good service, charge a fair price and it is refreshingly reassuring that they say “no” if they can’t deliver – it means they never let me down!” Mitchell Fellows – Unite Students
“Nova’s communication is exceptional they operate a live spreadsheet during our turnaround projects, so I know exactly where they are up to. This saves time and gives me peace of mind.” Lloyd Moore – Capitol Students
“The team at Nova are supremely reliable. Not only that, but they also never hesitate to help out over and above.” Graeme Lee – Springfield Healthcare
So how else are this cleaning company different?
Their standards are high, and in keeping with what they coin the “Mara Standard” – delivering a finish which is “good as new” – also their hallmark or calling card if you will.
They also manage a motivated team of individuals who are loyal to them and happy in their work, which sees low staff turnover and makes for great service levels for their clients. The teams are always smiling and are on first name terms with their clients. Again, not necessarily common these days.
Really, this business sets the way for the future of commercial cleaning, a business which takes care of its clients and its staff and is built on firm principles – just how it used to be.
