Bellway’s North West division is celebrating after being awarded five-star status by the Home Builders Federation (HBF).
Confirming Bellway’s place among the UK’s elite, the award is the highest accolade a house-builder can achieve and is based on feedback from customers in the weeks after they move into their new home.
Managing director for Bellway North West, David Williams, praised the ‘culture of customer care’ within the business.
He said: “The customer sits at the heart of our business. Every department, from land purchase, through to design, construction, sales and aftercare, is fully aware of its role in the journey which our customers embark on when they purchase a Bellway home. Five-star service is part of our culture and we are continually striving to improve.”
Bellway employs more than 150 people across the North West and has its headquarters at Hunts Cross in Liverpool. It is currently building at locations across Lancashire, Merseyside and Cheshire.
David Williams said: “A five-star rating from the HBF is particularly special because it is determined by those who matter most to us, our customers. Every department of our business is geared towards providing quality developments and homes for our future residents and we hold ourselves to high standards to ensure that we meet their expectations.
“We understand that buying a new home is one of the biggest decisions people make, both financially and emotionally. That’s why it’s so important for the whole team to deliver a five-star service at every stage of the customer’s journey.”
Stewart Baseley, executive chairman of the HBF, said: “The Customer Satisfaction and Star Rating Scheme is an accepted, robust and independently assessed measure of customer service. Achieving the highest levels of satisfaction is a huge challenge that requires commitment from everyone in an organisation from top to bottom. To do so whilst increasing output, to help address our acute housing shortage, is especially commendable.”
Bellway was established in Newcastle-Upon-Tyne more than 70 years ago. The company directly employs more than 2,000 people across its 19 regional divisions in England, Scotland and Wales and its developments in the UK, as well as supporting thousands of contractors’ jobs.
