Following on from a challenging year for many within the industry, BrightCloud Group, the Leeds-based contact centre and customer experience specialist, has been named as one of the finalists at the upcoming 2020 Comms Business Awards.
BrightCloud Group is one of just four companies to have been shortlisted in the ICT Enterprise Solution category, the winner of which will be unveiled on 19th January 2021 during a virtual award ceremony.
To achieve the shortlisting, BrightCloud Group demonstrated its capability in delivering a multi-faceted solution that unifies telephony functionalities to deliver one of the best customer experiences and enhance customer engagement.
This news follows on from a busy period for BrightCloud Group, which recently launched the newest version of their customer experience optimisation solution CCBox, whilst also becoming Europe’s first Cloud Contact Centre Managed Service Platform utilising Cisco Webex technology to integrate with Microsoft Teams through their BCSquared platform.
Alex Morrison, CEO of BrightCloud Group, said: “In what has been an unprecedented year for business in all industries, we are absolutely thrilled to close out 2020 as finalists at the Comms Business Awards.
“Being shortlisted for the ICT Enterprise Solution award is a testament to the hardworking and dedicated team we have compiled here at BrightCloud. The innovative developments we continue to make demonstrate our commitment to deliver solutions that have transformative impacts on the business we work with.”
Founded in 2011, BrightCloud Group specialises in offering implementation, integration and support services to Cisco contact centres throughout Europe. With a 25 strong team, the group has the UK’s largest team of experts who focus solely on Cisco Contact Centres.
“We have ambitious targets at BrightCloud and being shortlisted alongside some of the industries prestigious companies shows that we are definitely on the right track. We are looking forward to hit the ground running in 2021 and work towards our goal of becoming the Channel Partner of choice for contact centres across Europe.”
BrightCloud Group is a leading specialist in the contact centre industry, deploying innovative world-class contact centres for clients across Europe.