Property insurance claims management company and specialist, Aspray Limited, has been named a finalist in the Third Party Claims Management Team of the Year category of the prestigious Insurance Times Claims Excellence Awards 2018, for the third consecutive year.
The Darwen-based property claims specialist, which works with policyholders nationwide, ensuring both residential and commercial property owners gain a fair settlement from their insurance provider, is delighted by the recognition. The Insurance Times Claims Excellence Awards are designed to recognise and reward excellence from companies who deal with policyholders when they need to make a claim.
Aspray represents the insured, whether they be domestic or commercial property owners who have seen their property damaged by flooding, storms, fire, escapes of water, burst pipes, or other impacts. It offers support to those experiencing such distressing situations.
Its role is to represent the policyholder in negotiations with their insurer’s representatives and to project-manage clients’ claims from start to finish, using vetted contractors and calling upon in-depth property-repair expertise.
Its team continually strives to make the life of the insured customer easier, by removing as much stress as possible from the claims process, and enabling them to get on with their daily lives, whilst Aspray acts on their behalf.
Being shortlisted for this award is particularly significant for Aspray, as its ‘Treating Customers Fairly’ ethos is one embedded within the company culture. Customer service excellence, to the high standard demanded by Aspray, has to be delivered nationwide, wherever Aspray is helping policyholders.
“Delivering customer excellence can be challenging within our business”, says Aspray’s managing director, James Whittle. “However, we have ingrained high-quality and exceptional customer service delivery into every aspect of our business and only recruit those ready to commit to this level of customer excellence.
“Our Treating Customers Fairly programme represents a philosophy on which we continually build, in order to further perfect the service that we provide. Given all the hard work that goes into this, we are naturally delighted to be recognised in the Insurance Times Claims Excellence Awards 2018, once again.”
The 2018 winners are to be announced at a glittering awards ceremony in London, on May 10.