Menston based Ribston Pippin is celebrating being recognised for its outstanding customer service to its clients by the biggest award scheme in the UK residential property industry this week. Husband and wife team, Andy and Lisa Greer are hoping to be presented with a Gold by TV property expert Phil Spencer, in front of 1,000 of the UK’s top property professionals after being shortlisted alongside many much larger agents from around the country.
The ESTAS sponsored by Zoopla determines the best estate agents in the UK through research carried out amongst customers who are asked a series of questions about the service they have received from their agent during the home moving process.
This year saw record entries making the competition the toughest yet and one of the biggest surveys in the UK property industry with 34,000 customers completing one of the online ESTAS surveys.
Estate agents have been shortlisted in 25 regions around the UK. The regional and national winners will be announced at the 14th annual ESTAS ceremony at the Grosvenor House Hotel in London on 12th May.
Spencer said: “Any firm that enters The ESTAS has already sent a clear message that they are passionate about customer service so to make it on to the shortlist is a huge achievement in itself”.
Simon Brown, founder of The ESTAS says “Our job is to highlight agents who are providing exceptional levels of customer care through the moving process. At The ESTAS we believe the only way to judge the performance of an agent is to ask the clients who have experienced the whole service through to completion. It’s often later in the transaction when a firm really shows their worth and at those times its their experience and professionalism that gets the deal back on track.”
Lisa Greer, Co-owner at Ribston Pippin said “Customer service is our life blood. We’re absolutely delighted to have made it on to this year’s shortlist and are really proud to be flying the flag for small independents. We have great relationships with our clients and this proves our service levels really are appreciated, so it’s really rewarding for the team”.
