Voicescape, a software business that provides customer engagement and tenant sustainability solutions for social landlords, has expanded its client base with ClwydAlyn Housing in North Wales.
Headquartered in St Asaph, ClwydAlyn Housing manages over 6,000 homes across seven North Wales counties and provides a mixed tenure of family accommodation, supported living schemes and home ownership.
The registered housing provider has appointed Voicescape to deliver its Collections solution which helps to ensure residents can easily pay rent on time and reduce arrears for its communities. This solution also helps ClwydAlyn engage with tenants at the earliest stages of escalation to mitigate the impact of Universal Credit on their arrears position directly tying into their mission to beat poverty.
They are also using the service, which combines social housing tenant data with behavioural insight, to provide welfare contact in response to Covid-19. All of these services will allow ClwydAlyn to improve operational efficiency and ensure early conversations with tenants are completed to provide the right support.
Suzanne Mazzone, Director of Resident Services at ClwydAlyn, said: “Like many housing associations we have made resident wellbeing our main priority over the past couple of months. Voicescape has enabled us to streamline the way that we contact residents and has helped us to provide support as quickly as possible.”
Peter Hudson, Commercial Director at Voicescape, added: “During these challenging times, ClwydAlyn has recognised the importance of staying in-touch with their tenants and will use Voicescape’s service to maximise operational efficiency and ensure maximum engagement with tenants. We are looking forward to working with ClwydAlyn and supporting the business through Covid-19 and beyond.”