BGF-backed specialist services provider – NSS – has reported a 20% increase in revenues following a series of significant contract wins across the facilities management, retail, industrial and ecommerce sectors.
On the back of this growth, NSS has named Malcolm Fyall as group operations director – a newly created role – with immediate effect and Mark Seager will replace Malcolm as operations director of the Cleaning division.
In the past 12 months, the business has adapted its services to support the evolving needs of its customers and their own employees and customers. The North West-headquartered company, specialists in working at height, offers building maintenance, window and technical cleaning, equipment testing, and platform hire across the UK. The company also launched its SafeTOUCH cleaning/sanitisation service to help businesses safeguard colleagues, customers and visitors.
Commenting on the recent wins, group commercial director, Eugene Boyle, said: “Our customers’ needs have changed and in some cases – they’ve changed for good. We’ve been driving cleaning and maintenance efforts to tackle the public health challenge. NSS’ breadth of services and national infrastructure means we are ideally placed to also support customers experiencing increased demand in sectors such as ecommerce and distribution.”
NSS CEO, Niel Bethell said: “The past 12 months has been like no other but every person within our business has played a significant role in how we’ve navigated the challenges we’ve faced. Because of the hard work, innovation and relentless focus on our customers’ evolving needs, we are emerging as a stronger business. This is because the team has delivered safe, reliable, and extraordinary service to our customers at a time when they’ve needed us most.
“Malcolm and Mark epitomise NSS’ brand values and both are a real driving force behind our success story. The creation of this new role – and Mark’s natural progression – will enable myself and the board to successfully guide NSS through our next phase of growth.”
In Malcolm’s new role, he will oversee the operations of all four divisions as well as the QHSE and HR support functions with close support from CEO, Niel Bethell.
Malcolm Fyall added: “I’m looking forward to this new opportunity and there is serious scope for rapid growth. We’ll focus on continuous improvement and achieving results through individual and collective high performance. In my new role, we’ll build upon the great work undertaken so far and help shape an NSS culture that further unites our divisions and support functions with a clear strategy to take us forward to achieve the business’ growth ambitions.”
NSS operates from bases in Slough, Dartford, Manchester, Leeds and Falkirk to provide planned and responsive specialist services to customers nationwide across the retail, healthcare, commercial property and distribution markets. The business is made up of four divisions: cleaning; maintenance; testing and hire.