A dedicated on-site tenant engagement manager has been appointed at Exchange Quay, the 435,000 sq ft office scheme in Salford Quays, as part of the development’s wider occupier engagement strategy. Sadie O’Toole joins as Assistant Building Manager working within managing agent CBRE’s Project Management FM team.
Sadie joins from Willis Towers Watson where she supported the Regional Facilities management function. Sadie brings a wide range of facilities management and health and safety expertise to the new role, which will predominantly focus on rolling out the tenant engagement strategy overseen by CBRE and the marketing and placemaking team at DS Emotion.
Ekistics and asset manager Hunter REIM have been working with CBRE and DS Emotion to develop a long-term Place Activation strategy to enhance tenant engagement at the development in line with the integral role placemaking now plays in a development’s proposition, appeal, sense of belonging and community brand.
Sadie will co-ordinate the tenant engagement programme which follows on from the introduction of a host of new occupier facilities at Exchange Quay, including new retail and dining outlets, a children’s day nursery, a games room, as well as the recently launched ICE concept which delivered 26,000 sq ft of Grade A offices and a café lounge bar. Sadie will also support the planned events schedule which aims to connect with occupiers at the development.
Commenting on her appointment, Sadie said:
“I am very excited to join the CBRE team managing the Exchange Quay development and look forward to expanding my knowledge in this new chapter of my career. Facilities management is something that I have been passionate about for some time and I am eager to work closely with the diverse range of tenants based at Exchange Quay.
“My role will be very much on-site, building tenant relationships and supporting the wider management team in delivering the placemaking and events strategy to add value to the occupier base.”
Axel Waldecker, Managing Director, Ekistics Property Advisors said:
“We are delighted to welcome Sadie to the team. Our long term strategy for Exchange Quay is to further enhance the occupier experience and Sadie’s role will be integral in helping to build stronger bonds with both our existing and future tenants. Sadie will be instrumental in co-ordinating a programme of activities and events to engage with our occupiers and supporting the management function.”