Cumbria based web solutions and online ticketing expert, Flame Concepts, the winner of the ‘Best Ticketing Technology’ Award at this year’s national ‘Event Technology Awards’ has demonstrated its commitment to Lake District tourism, by coming to the assistance of Lakeland’s premier trade hospitality event.
The Lakes Hospitality Show turned to Flame Concepts in an hour of need, when the show, which has run for 43 years, had a change of key personnel. At short notice, the show’s coordinator required a reliable digital solution to facilitate exhibition stand booking and payment.
With the help of Flame Concepts’ expertise, flexibility and quick reaction time, the show was able to relaunch itself online and start to take bookings from exhibitors within just a few working days.
Flame Concepts has designed a website that enables the site visitor to quickly assimilate all the necessary information about the event, view the exhibition floorplan and details of current exhibitors and then proceed to book space, if they wish to do so.
Everything is quick and easy-to-do, whether that is booking a trestle table, or arranging for a handheld scanner that can take and retain details from a stand visitor’s visitor pass.
Ticketing technology has also been incorporated into the site and this will become operational once the March 7-8 event opens its visitor registrations.
The Lakes Hospitality Association is quick to praise Flame Concepts’ attitude and commitment. James Tasker, Director of the LHA and Proprietor of the Lamplighter Dining Rooms in Windermere said: “Due to circumstances beyond our control, we had to react quickly and decisively to ensure the future and success of the forthcoming trade show. From the outset, the professional and supportive manner in which we were advised by the Flame Concepts team meant that we very quickly turned the tables, against all the odds, and with their invaluable guidance and support, we were up and running in less than two weeks. This really was no mean feat from a standing start.
“We admire Flame Concepts’ ability to deliver on promises and the team’s can-do attitude. We have also benefited from continued support, direct and clear communication and their ongoing patience, as we regularly had to tailor our offering to the ever-changing needs of a rapidly evolving market and situation. All was handled immediately, efficiently and professionally and they have been more a part of the team than a supplier.”
Flame Concepts’ managing director, Steve Bishop, added: “We were delighted to be able to assist the Lakes Hospitality Show, knowing how important a fixture in the calendar it is for many hospitality businesses in Cumbria and Lancashire. We are sure the show will have another successful year, showcasing some brilliant businesses, products and services.”
