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The Art of Hospitality Returns to Liverpool to Explore Some of the Biggest Challenges the Sector is Currently Facing

The Art of Hospitality Returns to Liverpool to Explore Some of the Biggest Challenges the Sector is Currently Facing

Renowned hospitality expert, Steven Hesketh, known as ‘The Hospitality Hero’, has released the details of his next event in Liverpool, set to bring peers, operators and leaders from across the industry together to explore some of the biggest challenges the sector is currently facing.

In a bid to unite, inspire, motivate and educate, this event will see industry professionals share insights and meaningful discussions on the future of hospitality.

‘The Art of Hospitality Conference – Take 2’ will take place on Wednesday 27th March, 2024, from 9:30am to 3:30pm at The Hilton, Liverpool. The event promises to delve deep into the evolving landscape of the hospitality industry, exploring the below topics within Technology and Sustainability:

Tech & Sustainability

Human Resources & Hard Times

Hospitality of Tomorrow

Hospitality – Does it lead our Cities & High Street’s Renaissance

As the Chair of the Chester Hospitality Association, Vice-Chair of Liverpool Hospitality Association, and a Committee Member for UK Hospitality (Northern Region), Steven Hesketh has been a pivotal figure in the hospitality sector for over three decades. Through ‘The Hospitality Hero’ platform, he aims to unite professionals from across the industry and beyond, fostering collaboration and learning in an ever-evolving trade.

Following the success of his inaugural event in 2023, which saw over 100 people come together to unite, Steven is back with another opportunity for professionals to delve into the intricacies of hospitality. In the previous conference, held before Christmas, the event provided a platform for thought-provoking conversations on the essence of hospitality and its transformative potential. With a diverse range of topics covered, including the importance of; inclusivity, team building and customer-centric service, the conference left attendees inspired and equipped with valuable insights to enhance their professional endeavors in the hospitality industry.

The next conference will feature panel discussions, presentations, and networking opportunities. Expert speakers joining Steven on the day include:

Mark Lewis, Hospitality Action’s CEO

The Cambridge Silicon Valley, recent Great British Entrepreneur Awards & Community Winner: Inge Hunter from Clue (a video content creation agency)

Helen Tandy, Chartered ALIBF, Adv DipFA, ACSI FRSA from Eco Communities leading on Plastic Free Cheshire Campaign.

Liverpool’s own Victoria Brown MCIPD from oneHR™

Liam Jones, from Pilla, a Tech App for Hospitality

Troy Horner, an Ambassador for The Burnt Chef Project

James Ellams current Top 4 Young Fish Fryer of the Year – awaiting final round results.

Steven Hesketh said: “I’m thrilled to bring together another exciting event focused on the Art of Hospitality. The last event created such a buzz and sense of camaraderie, that I knew I had to do it again. This conference will offer valuable insights and actionable strategies to help businesses thrive in today’s ever-changing landscape – and I know it will help anyone working in the industry to feel more positive about the future we can create together.”

With a focus on collaboration and innovation, “The Art of Hospitality March 24 Conference – Take 2” aims to inspire and empower hospitality professionals to navigate the challenges and opportunities facing the industry today. From exploring the intersection of hospitality and technology to championing sustainability and inclusive practices, this event promises to be a dynamic and thought-provoking experience for all attendees.”

Here are 5 top takeaways from the last event from the experts who explored mastering the ‘Art of Hospitality’

Remember we are all human and start from there. Hospitality and humanity are the same thing. Focus on how to make people feel something, on how to show people they are valued and connect, really connect, with people (Steven Hesketh, The Hospitality Hero)

Build the best teams – teams of people who LOVE to deliver exciting moments to create that WOW factor for your customers (Jamie Wray)

We have to get it wrong to get it right. Don’t be scared to go there. Inclusion training is just as important as food hygiene to make the hospitality industry hospitable to all. (Alex Jay Lynam, Beyond The Binary)

Remove the noise and get back to the good old values of genuinely listening to people – this is how you can truly connect, excite and delight (Steven Hesketh, The Hospitality Hero)

Invest in your team and their development. Help people to grow and excel, so they can deliver true excellence – it has to be a team effort (Steven Hesketh, The Hospitality Hero)

Find out more via The Hospitality Hero website or socials.