Pubs and bars are the happiest workplaces in hospitality, according to new data released by Deputy, the leading workforce management app.
More than half (52%) of the shifts worked by pub and bar staff resulted in them feeling ‘happy’ in the first four months of 2022, compared to just 26% for those who work in fast food restaurants and takeaways.
The data has been recorded using Deputy’s new Shift Pulse feature. Workers rate how they’re feeling at the end of their shift on a sliding scale from ‘stressed’, to ‘frustrated’, ‘ok’, ‘good’ and ‘happy’. More than 92,500 UK shifts were measured between 1 January 2022 and 30 April 2022.
David Kelly, General Manager for EMEA at Deputy, said: “It’s great to be able to share some really positive feedback with pubs and bars after the turbulent time they’ve had in recent years. We all know that every business is only as good as its team, especially in hospitality. Not only is it vital to look after your team for their own wellbeing, a happy, healthy workforce is also good for business.”
As well as achieving the highest ‘happy’ scores from their staff, a further 26% of pub and bar workers felt ‘good’ about their shift and 15% felt ‘ok. The happy score for pubs and bars was closely followed by cafes and coffee shops, which recorded a 50% ‘happy’ score, with 24% ‘good’ and 18% ‘ok’.
Workers in restaurants and those working in fast food/takeaways had the lowest ‘happy’ scores and the highest reports for feeling ‘stressed’ or ‘frustrated (9% of restaurant workers and 11% of fast food/takeaway workers).
The data comes as part of Mental Health Awareness Week (9-15 May 2022), an annual event that provides an opportunity for the whole of the UK to focus on achieving good mental health.
David Kelly said: “It’s important for managers and owners who receive negative feedback to use it to open up conversations with their staff and find ways to improve things. We want to help managers and employers to support the good mental health of UK shift workers.
“Our new Shift Pulse feature is designed to provide workers with a simple way to share how they’re feeling after every shift, so that managers can respond to their team’s needs.”
With Shift Pulse, staff can provide insightful feedback at the end of each shift so managers can address any issues and keep their teams happy and engaged. When staff clock out, they can rate how they are feeling. They also have the option to leave an anonymous comment for their manager.
Using the engagement dashboard, managers can see in real-time as shift ratings and comments flow in, and spot trends week over week.