BrightHR, the Manchester-based international HR software and employment law advice service, has won the Feefo Platinum Trusted Service Award. The award is an independent seal of approval that recognises businesses for delivering outstanding service levels and exceptional experiences, as rated for by real customers.
The platinum tier is for businesses that achieve the outstanding by winning a Feefo Gold Award three years in a row. The Trusted Service Awards have three tiers and have been a runaway success since their creation, gaining more participants and bringing even greater prestige to their winners each year. In 2020, BrightHR generated over 400 independent Feefo five-star reviews for their excellent client interaction and service.
Alan Price, CEO of BrightHR, said:
“Everyone at BrightHR is delighted to receive this Feefo Platinum Trusted Service Award which reflects the consistently high ratings our customers have given us over the last three years.
“We are particularly delighted that our service and products received such fantastic reviews throughout 2020, when our business model became more relevant than ever and helped clients keep their businesses running smoothly throughout the pandemic. Client feedback is hugely important to us and the insights we get from it have helped us to stand out and grow rapidly in 2020.”
Price added: “This award is a huge pat on the back for our hard-working teams and everyone at BrightHR, as we continue to deliver on our mission to transform the way businesses manage their people.”
Congratulating BrightHR on winning this year’s award, Steph Heasman, Director of Customer Success at Feefo, commented:
“The Trusted Service Award has always been about recognising companies that are outstanding in customer experience and generate great feedback from happy customers.
“This year, despite the incredible challenges of a global pandemic, so many companies using Feefo have continued to provide remarkably high levels of service, and they deserve a huge amount of credit for what they have achieved. It’s why we have changed our criteria to be fair to the organisations that have struggled in such difficult circumstances. At Feefo, we help our clients give their customers the best experiences possible.
“I’m confident that throughout 2021 we’ll see even greater customer experience achievements from our partners as we return to something like business as usual.”