Home Appointments & Contracts McGoff Group appoints Customer Relationship Manager at Downtown

McGoff Group appoints Customer Relationship Manager at Downtown

The McGoff Group has appointed Samantha Britcher-Brentville as Customer Relationship Manager at Downtown, its Manhattan-inspired Build to Rent development on the Manchester and Salford border.

In her new role, Sam will be responsible for lettings and property management at the 374-bed apartment scheme; she will look after the properties at Downtown on a day-to-day basis, supporting landlords by sourcing tenants and hosting show rounds, and helping tenants with after care and general maintenance.

She aims to help promote and increase the success of the McGoff Group’s first urban Build to Rent development and further establish the Downtown Asset Management division as a leading sales and lettings agent with high levels of service and quality customer care.

Prior to joining the McGoff Group, Sam worked for lettings agent Jordan Fishwick. As central administrative manager, she established a new department to manage legal, accounting and administrative procedures for all 10 branches within the group while also assisting landlords and tenants.


She is delighted to be applying her past experience to her new role, and said: “I was attracted to join the McGoff Group due to the varied nature of the position and wider opportunities across such a fast growing, entrepreneurial group. Downtown is an amazing scheme, completely unrivalled in the city centre and it is exciting to join the team at this stage.”

McGoff Group sales director, Paul Danks, added: “Sam has integrated perfectly into the team, working hard to find suitable tenants for our investor clients and providing support to tenants, some of whom have been impacted by Covid and required individual help.

“From a standing start, we now have more than 250 properties under the expert care of our lettings and management team which is a great basis from which to grow our expanding Build to Rent portfolio. We are continually looking at new sites for similar schemes and have a few in the pipeline which we will look to bring forward next year.”

Age 42, Sam is married with two young children. A Member of the Association of Residential Lettings Agents (MARLA), she spent 13 years living in Didsbury before moving to Lymm and enjoys spending time with her family and friends, days out, weekends away and walking when not working.

Downtown is an iconic building in Manchester’s skyline featuring six interlinked statement blocks cloaked with a glistening façade of gold coloured panels. Offering high end hotel-style services including a lobby with 24 hour concierge, gymnasium, thermal suite, media room, postal room, private dining and business centre, it also boasts undercroft parking, landscaped grounds, residents’ roof garden and terraces and ultra fast full fibre broadband from the 4th Utility.

Apartments have floor-to-ceiling windows, outstanding views and a contemporary open-plan layout, some with private terraces. With people spending more time at home, and more people working from home than ever before, Downtown is in increasing demand from discerning tenants.

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