Connect Health, the leading national independent provider of community musculoskeletal (MSK) services, based in North Tyneside, Tyne & Wear, is delighted to receive an extremely positive CQC report, following a series of announced inspections across the country in addition to the head office in Newcastle, during April and May 2018. The firm is one of the fastest growing in the region serving public and private sector customers across the UK.
Founder and Executive Chair, Prof Andrew Walton commented “I would like to recognise the tremendous commitment and enthusiasm shown by staff across the whole organisation during this inspection period and beyond. The CQC report follows a series of activities that demonstrates our ongoing commitment to quality, having recently achieved quality management system accreditation to ISO 9001 and SEQOHS (Safe, Effective, Quality Occupational Health Service) accreditation. We remain committed to exceeding patient and customer expectations as well as statutory and regulatory requirements.”
Dr Graeme Wilkes, Sport & Exercise Medicine Consultant and Connect’s Medical Director added “I was delighted to see CQC recognition for our quality and operational information which is being used to improve performance, citing that an in-house data warehouse system had been developed, providing managers with real-time performance information.”
Inspectors commented positively about Connect’s 10/10 clinical guidelines, saying “The service’s clinicians had developed clinical guidelines covering the ten most common conditions treated by staff. A traffic light system was used to show which treatment, based on evidence, was the most appropriate, enabling staff and patients to have confidence that the right treatment was given each time.”
They also noted that one of Connect’s clinical leaders had been recruited to the National Institute for Health and Care Excellence (NICE) guidelines committee to develop guidelines on hip, knee and shoulder replacements.
Lisa Davidson, Connect’s HR Director, explained: “I was particularly impressed by the CQC comments relating to our inspiring leadership, praising leaders across all levels for being {visible and approachable, working closely with staff and others to make sure they prioritised compassionate and inclusive leadership.} The report noted our four values (people centred, pioneering, dynamic and quality) saying they were embedded into everyday processes.”
In addition, inspectors noted the service had worked with a local university to carry out a five-year retrospective study which looked at the outcomes of patients who had received treatment.
