Speedy Freight, based in Knutsford, has picked up a prestigious award for Customer Service at the 2026 Supply Chain Excellence Awards. The national courier and logistics provider was named winner and collected the award at a black tie ceremony in London.
The Supply Chain Excellence Awards are among the highest honours for businesses operating in the sector, recognising organisations in the logistics and supply chain industries that demonstrate excellence. It is a much sought-after national industry accolade.
In its finalist presentation, Speedy Freight impressed the judges in how, rather than asking customers to fit its network, it configures its network around each customer’s needs.
Over the past 12 months, Speedy Freight has continued to strengthen every part of the business, investing in technology, learning and development, operational support and customer insight. That investment has helped its nationwide network of franchisees build stronger businesses and deliver even better experiences for customers across the whole supply chain.
The results show in the numbers. Speedy Freight has held a Net Promoter Score of +84 for four consecutive years, which is significantly above the industry average, and has a 5.0 TrustScore on Trustpilot from more than 3,000 verified reviews. It manages more than 200,000 logistics movements a year for more than 10,000 customers across the UK, Europe and North America.
The award is also recognition of a national business built regionally by local business owners. Each is personally invested in the success of the brand and shares a commitment to delivering the highest possible standards for customers every day.
Commenting on the win, John Munnelly, COO at Speedy Freight, said: “We are absolutely delighted to have won the Customer Service Award. We were a finalist last year and our progress over the last 12 months has been recognised and rewarded, which is wonderful news.
“We don’t ask customers to fit our network, we build our network around them. That means taking ownership of a customer’s problem, especially when things don’t go to plan, and this award recognises the people who do that across our network every day.
“The strength of Speedy Freight has always been the people in our franchise network. By supporting ambitious local business owners with the technology, expertise and operational infrastructure of a national organisation, we’ve created a business that can compete with much larger transport providers while never losing the personal service our customers value.
“This award belongs to our franchise owners, colleagues and support teams, whose dedication and professionalism continue to raise standards across our network.”
