Home Business Services Pacifica Group announces plans to recruit 50 home services and appliance engineers

Pacifica Group announces plans to recruit 50 home services and appliance engineers

Pacifica engineers took part in a range of training sessions at its Engineer Conference on areas such as working at height

Pacifica Group, the leading UK domestic energy and appliance services provider, is creating 50 new jobs to expand its nationwide network of engineers.

Announced at its annual Engineer Conference, which took place in North East England, the expansion supports the growing demand for its home energy services and domestic appliance repairs.

Through Pacifica Home Services and Pacifica Appliance Services the Group currently has a workforce of 250 directly employed engineers operating through its flagship brands 0800 Repair Gas and 0800 Repair.

The recruitment drive supports the workforce development undertaken through Pacifica Group’s in-house training centre in County Durham, which, this year, produced 40 qualified engineers.


Personal development and upskilling also formed a large part of the Engineer Conference, which welcomed Pacifica Group’s Home Services and Appliance Services field-based engineers from across the country.

Sessions offering refresher training and updated practical skills were delivered on areas such as asbestos awareness, working at height and manual handling.

Engineers also took part in a practical session regarding the latest developments to Pacifica Group’s IT systems, which manages tasks such as appointments, job progress and parts ordering.

Pacifica engineers were also given briefings on the latest home appliance product developments including a presentation from Electrolux.

The conference also enabled the Group to update its engineers on its continuing growth strategy, building on its achievements of the past 12 months, which included reaching the significant milestone of completing three million repairs.

Through its Appliance Services division, Pacifica works closely with manufacturers, such Electrolux, Sony, Hisense, Vestel, Howdens (Lamona) and LG along with major retailers, such as Argos and Shop Direct, and insurance providers, to complete in excess of 4,500 repairs to domestic appliances every week.

The Group is also experiencing growth in its Home Services division, which specialises in domestic energy services for heating, plumbing, renewables and insultation.

Through its growing client base in the utility, new build and social housing markets Pacifica Home Services, which also includes renewable energy systems specialist, Oakes Energy Services Ltd, is now, annually, completing 15,000 services and repairs, 10,000 heating installations and 10,000 home insultation installations.

Kevin Brown, CEO of Pacifica Group, said: “We are continuing to experience strong demand for both appliance repair and home energy services. Further expanding our workforce of experienced, field-based engineers to 300 will enable us to effectively service the increasing number of jobs we are managing every week throughout the country.”

“Investing in our workforce also includes a programme of skills development, which takes place through our in-house training facility, but also at events such as our annual engineer conference. It presents an opportunity to bring together our field-based engineers to discuss the latest developments in our industry and the progress the Group is making, but it also enables them to meet up, discuss best practice and share in their pride for our brands.”

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