Home Finance & Investments Sittingbourne based Autowash joins Pacifica Group

Sittingbourne based Autowash joins Pacifica Group

Left to right – Helen Hockney (Autowash), Scott Pallister (Pacifica Group) and Tom May (Autowash)

Pacifica Group, the UK’s largest independent appliance repair company, is growing is presence in the South East with the acquisition of Kent-based Autowash Ltd.

The acquisition is part of Pacifica’s ‘local’ strategy; creating a high-quality network of regional repairers offering local consumers and business customers access to directly employed engineers.

From its premises in Sittingbourne, Autowash is a specialist in domestic appliance repairs, sales and servicing. Its team of 11 engineers provide appliance repair cover the to the Kent area working with a number of high-profile manufacturers.

In addition, it supports insurance companies with policy covered repairs and has contracts with local councils, letting agents, housing associations and schools as well as supporting local charities.


Autowash, which has been in business since 1985 and employs 20 people, is also a Euronics centre offering a wide range of home appliances for sale from its high street showroom.

Pacifica partners with major manufacturer brands such as such as AEG, Zanussi, Electrolux, Sony, Hisense, Hoover Candy, Haier, Servis, Electra, Howdens (Lamona), LG, CDA, Miele and Liebherr along with major retailers, such as Argos, Very Group and Buy It Direct as well as the UK’s largest insurance companies to provide technical service desk, spare parts fulfilment and repair services across the UK.

Autowash is the latest business to join Pacifica Group following its acquisition of Service 87 in Guildford, Highland Appliance Services in Inverness and JK Domestics in Liverpool all taking place through 2022.

With its growing network of regional businesses, together with its central hub in County Durham, Pacifica has cemented its position as the largest independent appliance repair company in the UK, undertaking more than 350,000 repairs every year and employing in excess of 250 engineers.

Scott Pallister, chief operating officer at Pacifica said: “Autowash is an ideal addition to Pacifica, both in terms of its geographic coverage and the expertise and experience of its long-standing team. It shares our focus on quality customer service and the benefits of repairing over replacing appliances, which is far better for the environment.”
He added: “Pacifica would welcome discussions with other business owners in the white goods repair sector with similar high-quality businesses who may wish to join our growing family of companies.”

Nigel Fosbraey from Autowash, said: “This is an important new chapter for our business that will build upon the excellent reputation we have built for ourselves with our loyal local and national customers.

“As part of Pacifica we will continue to deliver the highest levels of service and care, while being able to call on the national infrastructure and resources provided by our new parent company.”