Home Manchester Six of the Best for 5 Star Bellway

Six of the Best for 5 Star Bellway

Results released yesterday [23 March] by the Home Builders Federation (HBF) have awarded Bellway a 5 Star Rating in customer satisfaction for the sixth consecutive year.

The housebuilder, with its Manchester division based in Birchwood, Warrington, and its North West division based in Hunts Cross, Liverpool, achieved a score of over 90 per cent which signifies that more than nine in 10 of its customers would recommend the developer to a friend.

The prestigious accolade of HBF 5 Star Rating is given to companies who achieve a 90 per cent or higher rating in the annual Customer Satisfaction Survey. This takes a snapshot of the views of customers moving into new-build homes in the past 12 months.

Bellway is currently building new homes across Merseyside, Greater Manchester, Lancashire and Cheshire.

Stuart Gray, Managing Director of Bellway Manchester, said: “To have achieved a sixth successive HBF five-star rating is a huge feat for everyone at Bellway, and is testament to the dedication of our team, and quality of our product and customer service, in a year which has had obvious challenges for the industry in the face of the pandemic.

“Our ‘customer first’ approach means that everything we do within the business is focused on the end result for our buyers, who are the lifeblood of the company, and we feel vindicated in our ethos having achieved a score of over 90 per cent once again in the Customer Satisfaction Survey which covers the past 12 months.”

David Williams, Managing Director of Bellway North West added: “We continue to work hard across the regions to deliver an even better customer experience year-on-year and we must give a huge thanks to all our staff and suppliers across the two divisions who help us achieve accolades such as this one. We look forward to congratulating all our site teams for their efforts in the near future.”