Union Industries has strengthened its service division as it prepares for a projected 30 per cent increase in demand for its high-speed industrial doors across the Midlands and South of England.
The Leeds business has appointed Pav Gosal as Service Manager and expanded its Milton Keynes service centre, increasing headcount to 11 service engineers. The site works alongside Union’s Hunslet headquarters, enhancing its ability to deliver nationwide customer support.
The move comes amid growing commercial activity in the Midlands and South, where Union is currently delivering more than a dozen projects, each involving multiple door installations.
To support this expanding pipeline, the company has also boosted its commercial team with the appointment of two Technical Sales Engineers: Hannah Franklyn in the South East and Joe Evans covering the South West.
The expanded Milton Keynes operation is central to Union’s strategy to grow its client base by providing faster, more responsive on-site support across key regions.
Its service division now comprises an 18-strong team of engineers and support staff across Leeds and Milton Keynes, enabling the business to respond to servicing and repair requirements the same day or within 24 hours. Support is also available at weekends and overnight, allowing work to be completed outside operational hours and minimising disruption.
The strengthened regional presence is helping Union reconnect with customers who had previously relied on third-party service providers.
“We’re able to retain and maintain relationships with our customers as we design and manufacture the doors ourselves,” said Mr Gosal. “Our team has detailed knowledge and can respond quickly if an issue arises. That level of expertise is extremely valuable in busy industrial environments where downtime is costly.”
Union said its service division is playing an increasingly important role in its wider growth strategy, with more customers signing up to service agreements.
In the last quarter, the division generated £42,000 in additional revenue following the introduction of a new service product designed to improve door mechanisms and extend operational life.
Regular servicing can significantly extend the lifespan of high-speed doors. When performed annually or biannually, depending on usage, doors can last up to 30 years, improving long-term value for customers.
Union Industries is an Employee Owned Trust, with all products designed and manufactured in the UK. The company produces high-speed doors for demanding industrial environments including factories, warehouses, distribution centres and cold storage facilities.
